Digital Content Refund & Cancellation Policy

Maristella (Representative: Lee Jae-Kyoung, hereinafter "Company") establishes and transparently operates this Refund & Cancellation Policy in compliance with the Act on the Consumer Protection in Electronic Commerce and the Digital Content User Protection Guidelines to safeguard users' legitimate rights and interests.

1. Nature of Digital Knowledge Content

The products and passes offered on this Service (such as Alpheon 3 Beads, AI I Ching Oracle Passes, and Four Pillars natal calculations) are intangible digital knowledge services and access rights delivered online immediately upon user request. In accordance with Article 17(2) of the Act on Consumer Protection in Electronic Commerce, the statutory right to withdraw offers may be restricted once digital delivery and report generation have commenced.

2. Eligible Cases for Refund (Full Refund)

• Unused Digital Passes / Credits: A 100% full refund is available if a user requests a refund within seven (7) days from the date of purchase without having used the digital passes to generate any reports or access restricted archives.
• System Defects and Technical Failures: In the event that a paid report fails to generate properly or service access is prevented due to the Company's technical failure or server malfunction, the Company shall promptly issue a 100% full refund or grant an equivalent extension of access credits.
• Duplicate Payments / Overbilling: In the case of duplicate or erroneous charges attributable to payment gateway or system errors, the excess amount will be refunded immediately without deduction.
• Cancellation of Contracts by Minors: If a minor enters into a paid service contract without the consent of their legal guardian, the minor or their legal guardian may cancel the purchase. However, pursuant to Article 17 of the Civil Act, cancellation may be restricted if the minor induced belief that they were of legal age or had obtained statutory guardian consent through deceit.

3. Ineligible Cases for Refund

• In accordance with Article 17(2)(5) of the Electronic Commerce Act, once digital content provision has commenced—specifically, when a classical I Ching reading or natal analysis report has been generated and displayed for viewing—refunds are not available.
• For monthly subscriptions or time-based digital passes, once service access has commenced, refunds may be prorated based on days elapsed and payment gateway transaction processing costs, or may be non-refundable as stated prior to purchase.
• Complimentary credits (mileage/points), promotional passes, or special external module transactions are used strictly for internal service access and cannot be redeemed or refunded in cash; in the event of technical service errors, compensation is provided via service period extensions or internal platform credits.

4. Refund Application and Processing Procedure by Payment Method

Pursuant to Article 18 of the Act on Consumer Protection in Electronic Commerce, the Company executes refund and charge cancellation procedures within three (3) business days from the date the refund eligibility is confirmed:

• Credit & Debit Cards: Cancellation orders are dispatched immediately through our PG (KG Inicis Co., Ltd. / PortOne); actual statement reversal or limit restoration is completed by the issuing bank within 3 to 5 business days.
• EasyPay / Digital Payment Services: Processed immediately upon approval, with instantaneous refund or reversal of linked payment instruments according to payment provider policies.
• Bank Transfer & Virtual Accounts: Refund funds are remitted directly to the user's verified bank account within 3 business days following account confirmation.
• PayPal (International Payments): Refund dispatched immediately via PayPal; clearance follows PayPal and card policies (3 to 7 business days).

* To request a refund, submit your Name, Email, Order/Transaction ID, and reason to our official customer care desk at alpheonadmin@gmail.com or hotline +82-70-4248-4167.

5. Dispute Resolution & Customer Care Inquiries

For any inquiries or dispute resolution regarding payments, refunds, or digital access, please contact our dedicated support team:

• Customer Service Email: alpheonadmin@gmail.com
• Telephone Support: +82-70-4248-4167
• Operating Hours: Monday – Friday, 10:00 – 18:00 (Korea Standard Time, UTC+9)